Thursday, June 10, 2010

No Strings Attached - A tool in guest satisfaction

Let’s take a look at a “tool in guest satisfaction”. This “No Strings Attached” certificate was given to guests that had “issues”. Undated, but includes Disney’S California Adventure so it must be from 2001 or later.

Concern” that’s a nice way of saying complaint! So I wonder what level of complaints (and related “issues”) get you a priority entrance and what complaints only get you a soda? Hey, I just need “Elizabeth’s” extension number and department then I can complete this little form! I think I’ll use it on Superstar Limo, there’s always a massive line for that one!


Jason Schultz said...

Yeah, these were introduced in 2001. We used them in City Hall sometimes, but they were really for everybody else in the Park, to be able to take care of problems so Guests didn't have to come all the way to City Hall. Generally the compensation should be tied to the problem (e.g., if an attraction was down, a Guest might be given priority entrance on another or the same attraction, not a free T-shirt).

Major Pepperidge said...

"Return to Cash Management"?

I like how they have to say "Not valid for alcoholic beverages", in case some numbskull thinks they can somehow get a free beer out of the whole thing.

AJ said...

Hey! We just got two "no strings attached" cards on our recent trip in April. They suggested free meals...we suggested fastpasses. Got to ride Toy Story Mania twice and bypass a 2 hour line each time.

Note to self: Complain, complain, complain.

Matterhorn1959 said...

Tim- I think the balloon is what they would give you.